Returns & Refund Policy
Final Sale Items
Candy, books, earrings and discounted items are final sale.
You may return most (see exceptions above) items provided they are unused, in the original packaging and in the same condition you received them, within 14 days of receipt for a refund of the cost of the item (shipping is non-refundable). We will happily pay the return shipping costs if the return is the result of an error on our part (you receive an incorrect or defective product). Otherwise, the buyer will be responsible for any return shipping costs.
This policy applies as well to returns on Pick-Up orders, where exception items, such as posters, art prints, and all discounted items (see "Final Sale Items" above for reference) are non-refundable due to preparation and packaging to prepare items for pick-up.
Pick-up orders have a limit of 120 days for holding, and due to the nature of our system, if not picked up in that time will be subject to a return without refund.
You should expect to receive your refund within four weeks of shipping your order back to us, however, in many cases it will be quicker than that. This estimation includes transit time for the package to reach us, the time it takes for us to process the return and the time it takes for your bank to process your refund.
If you need to return an item, please Contact Us with your order number and details about the product(s) you wish to return. We will respond quickly with information on how to return your items.